We are proud to commit to the following Agent Service Standards:
- Return telephone calls within 60 minutes
- Request for Quotes are provided within 48 hours
- New Enrollment processing – Group, Individual, or Medicare
^Initial status generated to agent within 24 hours
^Ongoing status communication as the enrollment processes through the BCBSM system to completion
^Group Wide Change status to agent within 48 hours of receipt, with an approval letter and final BCBSM rates email upon completion
- Rate Renewal Certification successfully completed 80% of the time within BCBSM timeframe
^The highest result of any authorized BCBSM Managing Agent
^This means your groups are much more likely to get the appropriate renewal rates the first time BCBSM releases rates
Agent Alliance BCBSM Sales Consultants
Dominic Siciliano (dsiciliano@e-agentalliance.com)
Megan Corcoran (mcorcoran@e-agentalliance.com) 
Agent Alliance Corporation
2025 E.Beltline, Suite 404
Grand Rapids, MI 49546
Phone: 616.719.4600
Fax: 616.940.4511
Toll Free: 888.313.9571
