We are proud to commit to the following Agent Service Standards:

• Return telephone calls within 60 minutes  
• Request for Quotes are provided within 48 hours  
• New Enrollment processing – Group, Individual, or Medicare

           ^Initial status generated to agent within 24 hours

           ^Ongoing status communication as the enrollment processes through the BCBSM system to completion

           ^Group Wide Change status to agent within 48 hours of receipt, with an approval letter and final BCBSM rates email upon completion

• Rate Renewal Certification successfully completed 80% of the time within BCBSM timeframe 

^The highest result of any authorized BCBSM Managing Agent

          ^This means your groups are much more likely to get the appropriate renewal rates the first time BCBSM releases rates                                                      

 Agent Alliance BCBSM Sales Consultants 

Dominic Siciliano (dsiciliano@e-agentalliance.com)    

Megan Corcoran (mcorcoran@e-agentalliance.com)

 Agent Alliance Corporation

2025 E.Beltline, Suite 404

Grand Rapids, MI 49546

Phone: 616.719.4600   

Fax: 616.940.4511  

Toll Free: 888.313.9571